Shipping and Return Policies
Free Standard Shipping
Free Standard Shipping for all Full DualLiner bed liner and ZeroSkid™ Rubber Floor purchases. Free Shipping excludes partials or special orders for individual parts (for example only a tailgate panel) *Free Shipping applies to delivery within the Continental United States (orders typically arrive within 3-7 business days. Shipping to Alaska, Hawaii and Canada is available for an additional fee; please contact Customer Service for a shipping quote.) This offer does not apply to International or DualLiner Distributor orders.
We currently offer FedEx Ground Shipping throughout the Continental United States and utilize Spee-Dee Delivery Standard Shipping where available in the following States: Illinois, Iowa, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, Wisconsin.
DualLiner bed liner products are rated as Oversized and shipping costs are calculated by dimensional sizing. If you are interested in expediting a DualLiner order, contact Customer Service for a quote. Please note, at this time we are unable to ship to P.O. Box addresses.
Security Review
DualLiner reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.
Order Cancellation
If your order has not shipped, you may cancel it for a full refund. Orders that have shipped cannot be cancelled and the returns policy takes effect. To cancel call Customer Service at 800-992-1949 or contact us by e-mail at CustomerService@DualLiner.com
Return Policy
DualLiner accepts returns for thirty (30) days after shipment. Buyer is responsible for all return shipping costs. Defective products are returnable for 30 days without restocking fees. Non-Negotiable 10% Re-Stocking and 10% Re-Boxing Fees apply to all non-defective returns or exchanges. Shipping costs are non-refundable. Customer must request a return authorization (RA) by contacting the returns department by phone 800-992-1949 or e-mail at customerservice@DualLiner.com. An RA number will be issued with instructions for returning the package within two business days. All returns without an RA number or sent COD will be refused. All packaging materials and parts must be included for a refund. We reserve the right to refuse returns with missing parts. Products damaged by the customer during installation may be given a partial refund or refused altogether. Claims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within 10 days. We will require photographs as proof of damages or defects before the return process is initiated.
While normal Return shipping costs average $120 – $150, NEW FedEx Large Package Pricing (beginning September 1, 2022) RETURN Shipping Costs Range from $300 – $1,400 per unit.
Verify your truck details: Year, Make, Model, Bed Length and any applicable bed accessories prior to ordering. Buyer is responsible for all return shipping costs which will have to be pre-paid through FedEx or UPS. Unfortunately, we cannot issue a return shipping label or absorb any return shipping fees – especially during what FedEx has deemed their Peak Season and implemented Surge Pricing.
Returns must arrive in the original packaging and in new, sellable condition. For further information, please contact Customer Service at 1-800-992-1949 or by email: CustomerService@DualLiner.com.
Refunds
We will refund the original form of payment. All Return Shipping cost are the responsibility of the buyer. Any applicable refund will apply to the original form of payment. Original Shipping Costs and Return Shipping Costs are Non-Refundable. DualLiner will confirm receipt of the Return and verify refund processing within 5 business days of receipt. Please allow 5 – 7 business days for your bank to process the credit.
Tracking Your Packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers’ online stores:
FedEx
Package Tracking
Customer Service: (800) 463-3339
Spee-Dee Delivery Service
Package tracking
Customer Service: (320) 251-6697
